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‎07-17-2019 12:38 PM

HP Recommended
Product: HP Stream
Operating System: Unknown

I have an HP Stream and while using it, my computer froze and went blank. I tried to power it back on and it shows power but the screen remains black and I can't do anything else.

Tags (1)
1 REPLY 1

‎07-19-2019 02:01 PM

HP Recommended

@Jlreyes82

 

I suggest you perform a Power Reset and try getting to BIOS. Follow the instructions in this Link: https://support.hp.com/in-en/document/c01684768

 

- Shut down the Notebook and upon restarting keep tapping on F10 to get to BIOS

 

If you are unable to get to the BIOS, please contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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