07-17-2019 12:38 PM
I have an HP Stream and while using it, my computer froze and went blank. I tried to power it back on and it shows power but the screen remains black and I can't do anything else.
07-19-2019 02:01 PM
I suggest you perform a Power Reset and try getting to BIOS. Follow the instructions in this Link: https://support.hp.com/in-en/document/c01684768
- Shut down the Notebook and upon restarting keep tapping on F10 to get to BIOS
If you are unable to get to the BIOS, please contact HP Support for Service Options
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee