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‎02-24-2020 08:13 PM

HP Recommended
Product: Omen 17-an0xx
Operating System: Microsoft Windows 10 (64-bit)

Installed some new corsair 8gb (2) stick of RAM. Accidentally plugged the second monitor in while pc was booting, that leaves the pc to believe that it's a big screen. Shows only 1 display if i boot the pc with the second monitor plugged in. After doing a hard reset, system restore it still won't work by me letting the system boot then getting to desktop and plugging in 2nd monitor.

 

Didn't have this issue before. Before i could just start the pc, plug in 2nd monitor and boom worked. now i plug it in, i hear the noise of a new device but both screens go blank.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-25-2020 06:47 AM

HP Recommended

Installed optional drivers from AMD, second monitor is now working. 

View solution in original post

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2 REPLIES 2

‎02-25-2020 05:56 AM

HP Recommended

I’ve tried using load defaults on BIOS that had no effect. Now it shows my second monitor being the primary and I can’t change the display settings it also shuts off my laptop screen. When I boot my bios with my second monitor plugged in it only loads on my laptop screen. I’ve tried new HDMI cords. Running video tests now. 

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‎02-25-2020 06:47 AM

HP Recommended

Installed optional drivers from AMD, second monitor is now working. 

Was this reply helpful? Yes No
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