09-24-2016 10:29 AM
I have encountered the same problem as others in this forum. The base of my laptop has started to separate in the upper left hand corner next to the hinge. I can push it closed when the laptop is closed, but it separated again when I open the laptop. My laptop has never been dropped or damaged in any other way.
09-24-2016 12:49 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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