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Pergy
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Several keys no longer work (I am using an on screen keyboard now)

HP laptop 15-bs0xx
Microsoft Windows 10 (32-bit)

HP 832A

SEVERAL KEYS ARE NON OPERATIVE

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HP Support Agent
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HP Recommended

Several keys no longer work (I am using an on screen keyboard now)

@Pergy Welcome to HP Community!

 

  • Did you drop liquid or have any accidents with the keyboard? 
  • Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

  

I recommend the below steps: 

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

Replace the battery, restart the notebook, 

if the issue persists, change the keyboard layout and check if it works: Click here for steps. 

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard. 

 

Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty).


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