11-22-2019 07:07 AM
SEVERAL KEYS ARE NON OPERATIVE
11-25-2019 09:15 AM
@Pergy Welcome to HP Community!
- Did you drop liquid or have any accidents with the keyboard?
- Did you check with an alternate user account or an external keyboard to check if all the keys on that work?
I recommend the below steps:
Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.
Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
Replace the battery, restart the notebook,
if the issue persists, change the keyboard layout and check if it works: Click here for steps.
Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.
Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty).
Keep us posted,
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Have a great day!