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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Showing black and white display after start up
Create an account on the HP Community to personalize your profile and ask a question
11-14-2019 10:55 AM
Accepted Solutions
11-17-2019 06:53 AM
Welcome to the HP Support Community!
I reviewed your post and I understand you are facing issues with the display on your computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
If you continue facing the issue, I recommend you boot to BIOS by tapping the F10 key on startup and check whether you are able to duplicate the issue on the BIOS screen.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
11-17-2019 06:53 AM
Welcome to the HP Support Community!
I reviewed your post and I understand you are facing issues with the display on your computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
If you continue facing the issue, I recommend you boot to BIOS by tapping the F10 key on startup and check whether you are able to duplicate the issue on the BIOS screen.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
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