Simultáneamente han dejado de funcionar varias teclas.

[Jovazm]

Hola

Actualice esta semana mi Victus 16-e0013ns a Windows 11 (instalación limpia desde 0). Todo funcionaba perfectamente.

A posteriori y para evitar cualquier problema de rendimiento, estabilidad, seguridad. Decidí por fin afrontar la actualización de la BIOS F.19 y el problema que surgía con el mensaje de “No nay suficiente espacio libre para completar la actualización del Firmware. Borre algunos ficheros para liberar espacio en disco e inténtelo de nuevo”.

El espacio de la partición de arranque EFI era de 100Mb por lo que lo redimensioné a 400Mb y esta vez la actualización a la versión F.22 desde Windows fue un éxito.

Tras continuar con la instalación de varias aplicaciones observe que las teclas E3, F1, F2, F3 y  F4 no funcionaban.

Encontré comentarios de usuarios que habían sufrido un problema similar ¡tras actualizar a Windows 11!, incluso uno  afirmaba que las teclas E, 3, la barra espaciadora, Mayúsculas, ...

Las recomendaciones desde W11 para su corrección no han funcionado

Tras hacer un boot desde USB con W10 observo que las teclas continúan fallando.

El equipo no ha sufrido ningún tipo de percance previo y me sorprende que de pronto fallen tantas teclas.

Los sospechosos siguen siendo:

1.- Windows 11 (ya no lo veo plausible). Con un teclado externo funcionan.

2.- ¿Un infarto catastrófico del teclado?, con lo que tocaría cambiarlo. Estoy buscando.

3.- ¿Un problema derivado de la actualización de la BIOS?  Para restaurar la versión anterior (F.19, no tengo opción desde el menú de la BIOS y no he probado si (Win+B+Power) funciona en mi modelo. Ni si la versión F.21 disponible en Soporte puede ser otra opción.

Llega un punto en que las telas adquieren un rigor mortis total.

EL PUNTO es que desde el “HP PC Hardware Diagnostic Windows” inicialmente detecta el fallo y no sé cuál es la secuencia, pero creo que al pasar al teclado numérico y pulsar 3, se resalta el 3 del teclado y pasan a funcionar todas de nuevo.

Llevo un día trabajando sin problema, reiniciando y apagando el equipo, pero ya me ha pasado de nuevo y la solución la misma.
Postdata:  tengo que pasar el test cada día para que las teclas vuelvan a funcionar.

¿¿Alguna sugerencia constructiva??

[Jovazm]

Hello
I updated my Victus 16-e0013ns to Windows 11 this week (clean install from 0). Everything worked perfectly.
After and to avoid any performance, stability, or security issues, I finally decided to udate the F.19 BIOS and forget the message "There is not enough free space to complete the firmware update. Delete some files to free up disk space and try again."

The EFI boot partition space was 100Mb so I resized it to 400Mb and this time the upgrade to F.22 version from Windows was successful.

After continuing with the installation of several applications I noticed that the E3, F1, F2, F3 and F4 keys were not working.
Reading, I found comments from users who had suffered a similar problem after updating to Windows 11!, even another user claimed that the keys E, 3, the space bar, Shift,...

The recommendations from W11 for its correction have not worked. After booting from USB with W10, I notice that the keys continue to fail. The computer hasn't suffered any previous mishap, and I'm surprised that so many keys are suddenly failing.

The suspects remain:

1.-Windows 11 (I no longer see it as plausible)

2.-A catastrophic keyboard failure? It would require replacing. I'm looking into it.

3.-A problem arising from the subsequent BIOS update, which I had initially overlooked. To restore the previous version (F.19), I don't have the option from the BIOS menu, and I haven't tested whether (Win+B+Power) works on my model. I also haven't tested whether the F.21 version available from Support is another option.

There comes a point where the keys acquire total rigor mortis.

THE POINT is that from the HP PC Hardware Diagnostic Windows it initially detects the failure and I don't know what the sequence is, but I think that when you go to the numeric keypad and press 3, the number 3 on the keyboard is highlighted and they all start working. I've been working for a day without any problems, restarting and shutting down the computer, but it's happened again and the solution is the same.

P.S. I have to run the test every day to get the keys working again.

Any constructive suggestions??

[Hawks_Eye]

Hi @Jovazm 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've been through quite the troubleshooting journey! Based on your detailed description, here are some thoughts and potential next steps:

BIOS Update Issues:

It's possible that the F.22 BIOS update introduced compatibility issues with your keyboard. 

Since you mentioned that reverting to F.19 isn't an option from the BIOS menu, you could try the (Win+B+Power) method to restore the previous version. 

Alternatively, you might consider testing the F.21 version available on HP's support site, as it could resolve the issue without reverting too far back.

Keyboard Hardware Failure: 

While less likely given the timing, a hardware issue can't be ruled out. 

If the problem persists even after reverting or updating the BIOS, testing with an external keyboard could help confirm whether the issue is hardware-related.

HP PC Hardware Diagnostics: 

It's intriguing that running the diagnostics and pressing the numeric keypad resolves the issue temporarily. 

This suggests a potential firmware or driver conflict rather than a hardware failure.

You might want to ensure that all drivers, especially the keyboard and chipset drivers, are up to date. 

HP's support site or their diagnostic tools could assist with this.

Windows 11 Compatibility: 

Although you don't see Windows 11 as the culprit anymore, it's worth checking for any pending updates or patches that might address compatibility issues. 

Sometimes, a clean install can miss certain updates that are applied later.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Jovazm · Accepted solution]

Hi

1/ Since you mentioned that reverting to F.19 isn't an option from the BIOS menu, you could try the (Win+B+Power) method to restore the previous version.
I understand that the only option is to restore the previously installed version (F.19) using Win+B / Power. I would try this as a last resort.

2/ Alternatively, you might consider testing the F.21 version available on HP's support site, as it could resolve the issue without reverting too far back.
According the NOTE in to the support page, once a version is installed, I cannot cannot reinstall previous BIOS versions.

3/ Keyboard Hardware Failure:
“Testing with an external keyboard could help confirm whether the issue is hardware-related”
With an external keyboard, all keys work perfectly.

4/ HP PC Hardware Diagnostics: It's intriguing that running the diagnostics and pressing the numeric keypad resolves the issue temporarily. This suggests a potential firmware or driver conflict rather than a hardware failure. You might want to ensure that all drivers, especially the keyboard and chipset drivers, are up to date. HP's support site or their diagnostic tools could assist with this.
Windows 11 does not support the HP Support keyboard driver.
As for system and chipset drivers, I have uninstalled and updated them without any positive changes.

5/ Windows 11 Compatibility: Although you don't see Windows 11 as the culprit anymore, it's worth checking for any pending updates or patches that might address compatibility issues. Sometimes, a clean install can miss certain updates that are applied later.
Following the latest Microsoft recommendations, I performed a clean install and then several suites, all their updates (twice).

I have saved the BIOS several times. The last modification allowed is related to the function keys, which I have modified a couple of times.
After the umpteenth HP PC Hardware Diagnostic test in Windows, the keyboard has been stable and error-free for three days.

Another great mystery solved (I hope) I don't know how.