Sleep mode issue.

[kfarruh77]

When the laptop goes into sleep mode it does not turn on back but when turn it off by holding the power key and then restarting it, it runs normally again. How can I fix this problem?

[DavidPK · Accepted solution]

Hi,

Try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and re-creating the file will resolve the problem.

Regards,

DP-K

[kfarruh77]

• I tried this but when it went to sleep mode I couldn't turn it back on.

[DavidPK]

Hi,

Can you post back with the following details.

1.  The full Model No. and Product No. of your m7 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

2. Hold down the Windows key and press R

Into the Run box type devmgmt.msc and hit enter.

In the Device Manager window, expand System devices, then scroll down to the entry Intel Management Engine Interface, right click this and select Properties.  Select the Driver tab and let me know the Driver version you see listed.

Regards,

DP-K

[kfarruh77]

Model No.: G6U51UA#ABA

Product No.: HP ENVY m7 Notebook PC 

Driver Version: 11.0.0.1155

[DavidPK]

Hi,

Just so that I'm certain on your graphics chip(s), can you go back in to Device Manager, expand Display adapters and let me know the name(s) of the device(s) listed here.

Regards,

DP-K

[kfarruh77]

Intel(R) HD Graphics Family

NVIDIA GeForce 840M

[mohilmy]

Hi :
did you found any solution for this issue ?

best regards 

[The_Fossette]

Hi @mohilmy

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are facing issues with the sleep mode on your computer.

Don’t worry, I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2lrE14H

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[mohilmy]

First
Thank you so much  for  the fast replay .... 🙂 

second  : my pc is HP Pavilion TouchSmart 14-n020ee Ultrabook

Windows 8.1 Single Language 64-bit 

Bios ver .   F.70

IMEI     9.5.14.1724

i think you need  those   informations  it !!
 
please let me  to describe   you  the issue with my PC.....

when i leave the PC for some time over 10 minutes the screen goes dark and i hear the fan and the power led is running but to try to get it back to work the PC doesn't response at all    from any key or the  mouse  or even add and remove  USB flash or memery card  and the only way  i have to press and hold the power button  to shut down and open it again !!!
this issue now for long time and last year  it caused failure to the   Hard drive and i lost all the data it was on it  and i had  already reported that to HP support In Germany   because i wanted at this time  recovery Disks !

now i've almost every week trying every method on here or from youtube search i did already the all tries on the page you have  sent to me on  your comment replay  (  http://hp.care/2lrE14H).... , last week i reinstalled new windows  and i'm  still trying  but nothing work ... 
i can reinstall new one if it will help me to fix this anoying issue because i still lose so much time with it , feel free to give me any advice it can help for this issue even if i will run instlation again  .
i really need to fix this issue i don't need to lose more time and data , it make this beautiful tecknology  i have it in this PC useless !