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Sleep mode issue.

HP ENVY m7 Notebook
Microsoft Windows 10 (64-bit)

When the laptop goes into sleep mode it does not turn on back but when turn it off by holding the power key and then restarting it, it runs normally again. How can I fix this problem?

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Sleep mode issue.

Hi,

 

Try disabling Windows 10 hybrid boot - you can do this as follows.

 

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

 

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

 

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

 

shutdown /s /t 0

 

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu.

 

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and re-creating the file will resolve the problem.

 

Regards,

 

DP-K

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Sleep mode issue.

  • I tried this but when it went to sleep mode I couldn't turn it back on.
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Sleep mode issue.

Hi,

 

Can you post back with the following details.

 

1.  The full Model No. and Product No. of your m7 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

2. Hold down the Windows key and press R

 

Into the Run box type devmgmt.msc and hit enter.

 

In the Device Manager window, expand System devices, then scroll down to the entry Intel Management Engine Interface, right click this and select Properties.  Select the Driver tab and let me know the Driver version you see listed.

 

Regards,

 

DP-K

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Sleep mode issue.

Model No.: G6U51UA#ABA

Product No.: HP ENVY m7 Notebook PC 

Driver Version: 11.0.0.1155

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Sleep mode issue.

Hi,

 

Just so that I'm certain on your graphics chip(s), can you go back in to Device Manager, expand Display adapters and let me know the name(s) of the device(s) listed here.

 

Regards,

 

DP-K

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Intel(R) HD Graphics Family

NVIDIA GeForce 840M

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Sleep mode issue.

Hi :
did you found any solution for this issue ?

best regards 

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Sleep mode issue.

Hi @mohilmy

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are facing issues with the sleep mode on your computer.

 

Don’t worry, I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2lrE14H

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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First
Thank you so much  for  the fast replay .... 🙂 
HP Pavilion TouchSmart 14-n020ee Ultrabook

 

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