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Rovick Student
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Smart Adapter power is too low even using the right ac adapter

HP Pavilion Power 15 cb079tx
Microsoft Windows 10 (64-bit)

Smart Adapter power is too low even using the right ac adapter. AC Adapter is 150W and my laptop is HP Pavilion Power 15 cb079tx. CPU and game fps drops when ac adapter is plugged in.

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Smart Adapter power is too low even using the right ac adapter

@Rovick I suggest you test the AC adapter using the steps mentioned in this link: Click here for details, among all the other tests, I'll need the results of the below test:

  1. Make sure the power cord and adapter are connected to the system and wall outlet.

  2. Press and hold the power button until the computer turns off completely.

  3. Turn on the computer.

  4. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2key.
  5. In the Main menu, select Component Tests.
     

    Figure: UEFI Main menu with Component Tests selected

    UEFI Main menu with Component Tests selected
     
  6. In the Component Tests menu, select Power
     

    Figure: UEFI Component Tests menu with Power selected

    UEFI Component Tests menu with Power selected
     
  7. In the Power Tests menu, select AC Adapter.
     

    Figure: Power Tests menu with AC Adapter selected

    Power Tests menu with AC Adapter selected
     
  8. Click Run once to start the test.
     

    Figure: Starting the AC Adapter Test

    Running the AC Adapter Test
    NOTE: 

    If the AC Adapter test is not available, update the HP Hardware Diagnostics version. See HP Hardware Diagnostics.

When the test is finished, the results display.
 

Figure: Example of AC Adapter Test results

Example of AC Adapter Test results
 

If the test result is PASS, there is nothing wrong with the AC adapter. Do not replace it.

If the test result is FAIL, write down the failure ID (24-digit code). The information is also available in Test Logs on the main menu.

NOTE: 

The failure ID code does not display unless the adapter is plugged in.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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