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‎08-06-2020 03:59 PM - edited ‎08-06-2020 06:26 PM

HP Recommended
Product: Spectre x360 15 ch00x
Operating System: Microsoft Windows 10 (64-bit)

My Spectre has developed a video problem.  This morning I came into the office and the display was "smeared."  I have an external display so I started my day working on that, and after an hour or so the laptop display magically fixed itself.  6-7 hours later, the smearing started again, and stopped again after a few hours.  All without being touched.

 

So it starts and stops without any physical touch at all.  I tried poking, prodding, tapping, etc and I can't find any loose contacts or similar.  Rebooting had no effect; the smearing continued on the boot/splash screens.


Any suggestions?

 

3 REPLIES 3

‎08-09-2020 12:08 PM

HP Recommended

@garyfritz

 

I reviewed your post and I understand that you are facing issues with the display on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, I recommend you boot to BIOS by tapping the F10 key on startup to boot to BIOS and check whether you can duplicate the issue in the BIOS.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎08-10-2020 08:54 AM

HP Recommended

I don't believe it can be a graphics-driver problem, since I observed the smeary video persisting all through a reboot -- from OS, to BIOS splash, to OS splash, back into OS.  Graphics drivers aren't even loaded during the initial boot process.

 

BIOS seems unlikely but possible.  HP just released a new BIOS 6 weeks ago.  I will install it and see if anything changes.  The behavior is extremely intermittent - it hasn't done it since I posted 4 days ago -- so it will take a while to see if it has been fixed.

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‎08-10-2020 05:36 PM

HP Recommended

@garyfritz

 

Thank you for keeping me posted.

 

Do let me know if you need further assistance.

 

Cheers!

The_Fossette
I am an HP Employee

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