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HP Recommended
Hp spectre x360
Microsoft Windows 10 (64-bit)

The screen flickers and goes to blue screen then needs to be turned off. I have tried reinstall and reset as well as clean reset.

 

This happens when the laptop is moved. I initially thought it could be the hinge but it can happen even the hinge is fixed.

 

 

1 REPLY 1
HP Recommended

@Kamrannsak

 


Welcome to HP Support Community


I would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

Since you already reinstalled Windows and the issue occurs whenever you laptop is moved, this could be a Hardware issue

 

I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.