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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Stains on the screen
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03-24-2024 12:10 PM
Hello
There are more and more dark spots on my screen...when the laptop is switched on, you can't really see them. There are real streaks on the edge of the screen, could it be a faulty screen?
Do any of you also have this problem and has a solution?
03-24-2024 02:24 PM
Can't really see the stains in the images -- but if this is a relatively new laptop, within the 12-month warranty, then you need to contact HP to see if they will fix or replace it.
We have no access to other HP functional areas and can not help you with those.
These areas include:
-- Billing and invoices
-- Repairs, Service Centers and Technician Visits
-- Sales, Exchanges and Refunds
-- Warranty Repairs and Service
Nor are we able to contact customers -- via chat, via email, or via telephone.
For direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:
https://www.hp.com/us-en/shop/cv/customerservice
Good Luck
I am a volunteer and I do not work for, nor represent, HP