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Stylus pen not writing a some points on screen and jumps across screen at others

ZBook Studio X360 G5
Microsoft Windows 10 (64-bit)

Hi,

 

I've recently purchased an i9 HP ZBook Studio x360 G5 along with the HP Active Pen and am having the same issues described here:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Stylus-pen-not-writing-a-some-point-o...

 

When attempting to draw with the pen some areas of the screen do not register any input, and other areas register jumping/jittering lines which do not reflect the pen movement. As can be seen below other areas of the screen are fine. The problem areas are consistent, and this occurs in multiple programs.  I've verified latest drivers/updates, but based on the above link this seems to be a hardware issue. Please can anyone assist with how I can get this fixed? I've spoken to HP phone support but was told the pen is not compatible with this unit - as it was purchased direct from HP as a bundle (the one on this page https://store.hp.com/UKStore/Merch/Product.aspx?id=5UC06EA&opt=ABU&sel=NTB) I am very skeptical.

 

Thanks for your help

screen issues.png

 

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