Stylus pen suddenly stopped working

[Sarang73]

My Stylus pen suddenly stopped charging and not working. Is this an issue with Pen or system drivers? If I need to purchase a new one, which is compatible for HP Pavilion x360 14 convertible PC 14-dy1000 436S6AV  ?

[VikramTheGreat · Accepted solution]

Hi @Sarang73,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how inconvenient this is, especially when your stylus is essential for creative work or note-taking. Let’s break this down:

Why did the pen stop working?

It could be:

• Pen hardware issue (battery or internal circuit failure).
• Charging cable/port issue.
• Driver or firmware problem on your HP Pavilion x360.

Quick Checks Before Buying a New Pen

1. Charge with a different cable/adapter (preferably the original HP one).
2. Restart your laptop and check for updates: 
   • Go to HP Support Assistant → Update drivers and firmware.
3. In Device Manager, look under: 
   • Human Interface Devices → Ensure “HID-compliant pen” is present.
   • If missing, reinstall drivers via HP Support Assistant.

If Pen Still Doesn’t Work

The pen likely has a hardware fault. HP rechargeable pens can fail after extended use.

Compatible Pen for HP Pavilion x360 14-dy1000 (436S6AV)

Your model supports Microsoft Pen Protocol (MPP). Recommended options:

• HP Rechargeable MPP 2.0 Tilt Pen (Model: 3J122AA)
• HP Rechargeable Active Pen G3 (Model: 6SG43AA)
• HP Tilt Pen (Model: 2MY21AA)

👉 Official HP Accessories Page: HP Pen | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat