While gaming, every once in a while, I receive a Black display screen. Sound, controls, keyboard functions etc., still work. I can see that by, e.g. pressing fn+f4 to toggle keyboard light or sound volume. I can still hear my game in the background after this happens.
OS Windows 10 Home 10.0.19041 Build 19401
Nvidia GeForce Game Ready Driver version 460.89 Release Date 12/15/2020
RTX 2070 Super with Max Q design
i7 10750H @ 2.60 running at load at 4.2 GHz
Performance control is set at the Performance setting.
Thermal Control is set to the Auto setting, and the manual fan is set to 50%.
Battery (plugged in) set at Best Performance
At idle (e.g. as I'm writing this), the temperatures are CPU 50C and GPU 44C.
At loads (e.g. when playing WoW: Shadowlands), the temperatures are CPU 80-90+ and GPU 70+ (with fps locked to 60 to reduce heat)
After every instance of this error, I have to do a hard reset to get the display back on line and have done it over 20 times in the past week.
I have also checked the event viewer to see if there's a log of an error, but there seems to be nothing noteworthy, not even warnings.
This only happens in games, under heavy load and high temperatures.
I have tried downclocking the GPU, thinking that would solve it, but even with -200 Core and -400 Mem on the RTX 2070 Max Q, the display crash still keeps happening. The system is currently set back to the default state when I purchased a laptop not even 2 weeks ago.
Hi@zhorvatic, Welcome to the HP Support Community!
Here's what you need to do, to identify the issue and resolve it accordingly:
If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works
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