TOUCH SCREEN

[gsarora]

touch screen not working

no HID TOUCH SCREEN DRIVER 

[Raj_05]

Hi @gsarora,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY x360's touch screen isn't working and you see a "No HID Touch Screen Driver" message, you can try the following steps to resolve the issue.

Check Device Manager

• Press Windows Key + X and select Device Manager.
• Look for Human Interface Devices. If the HID-compliant touch screen is missing, it could mean the driver isn't installed or the device isn't recognized.

Reinstall the Touch Screen Driver

• In Device Manager, if you see HID-compliant touch screen, right-click on it and select Uninstall device.
• Restart your computer. Windows should automatically reinstall the driver.

Update Drivers

• Go to the HP Support website and download the latest drivers for your specific model.
• Install any available drivers for touch input.

Check for Windows Updates

• Go to Settings > Update & Security > Windows Update and check for updates. Sometimes Windows Update includes necessary drivers.

Run Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Hardware and Devices and run the troubleshooter.

BIOS Update

• Check if there’s a BIOS update available for your laptop on the HP Support website. Follow their instructions to update the BIOS, as this can sometimes resolve hardware detection issues.

Check for Physical Damage

• Ensure there’s no physical damage to the screen or connectors.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support