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121473
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TOUCHPAD AND WINDOWS 10

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HP ENVY x360 Convertible 13m-ag0x
Microsoft Windows 10 (32-bit)

I used to be able to use my touchpad and the arrow keys to move the mouse to scroll. Now with Windows 10 my touchpad is erratic and the arrow keys don't take the command. My left and right click on the touchpad barely responds to my commands as well. The curser moves all on its own all over. I have the latest updates and driver installed. I appreciate any help.

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@121473, Welcome to the HP Support Community!

 

 

Thank you for posting on the HP Support Community.

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall the Touchpad device from the device manager.

  1. Press Windows+X to open the menu, and choose Device Manager on it. 
  2. In the device manager, expand the category "Mice and other pointing devices". 
  3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
  4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
  5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
  6. Do not perform any manual upgrades to the driver until it does automatically 

 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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