Post new question
Posts: 1
Member Since: ‎04-12-2017
Message 1 of 2 (195 Views)

Tablet Mode Not working

Product Name: NoteBook - 15-ay019nr

My Tablet mode and touch screen are not working for this product. I tried using it for the first time today and have not been able to find any information about how to troubleshoot this problem on my own. One of the reasons I bought this laptop is because it was supposed to be touch screen as well. The salesman showed me the same laptop on display the NoteBook 15 and turned the tablet mode on and was able to use the touch screen and pull up a touch keyboard. Once I turn tablet mode on I can find the touch keyboard and use my mouse to pull it up but the tocuhscreen itself is not working. Anything I can do?

0 Kudos
Posts: 11,516
Member Since: ‎04-01-2014
Message 2 of 2 (182 Views)

Re: Tablet Mode Not working


This model doesn't come with touchscreen display panel from factory.

Description: GNRC PANEL 15.6 INCHHD BV WLED SVA220 eDPSlim


** I'm a Volunteer AND I don't work for HP **

Click the "THUMBS UP ICON" to say "Thank you" and the "ACCEPT AS SOLUTION" to help others find this fix/answer easily
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation