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Message 1 of 5
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The colors on my screen look glitched.

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HP Pavilion g7-1310us Notebook PC
Microsoft Windows 7 (64-bit)

So this happened today and I turned on my laptop and the screen looked glitch-like. Here's an example (sorry it's upside down):20190501_161202.jpg

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HP Support Agent
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Message 2 of 5
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@Sprinkle6458

 

Welcome to HP support community.

 

Is this issue only with the Windows logo or with other screen aswell?

 

Meanwhile:

Connect the alternate monitor and check if the issue persists?

If it's happening with other screen as well then update the Bios and graphics card drivers.

Use HP support assistant to update BIOS and graphics card drivers.

Refer this HP document for the steps to use HPSA:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Ok, so my laptop fixed it's glitchy screened self, but when I turned it off (because my external mouse and keyboard wouldn't respond. I had to use my trackpad to drag the mouse to try to get the keyboard to type in the password, as my built-in keyboard doesn't work), the laptop isn't turning on, even though it's plugged in to charge.

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Message 4 of 5
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Never mind. The port that goes into the block for the charger wasn't in all the way and I didn't notice it 😛

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HP Support Agent
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Message 5 of 5
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@Sprinkle6458

 

Good to know that issue resolved.

Feel free to contact us in the future if you need nay assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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