The laptop does not turn on even though the power light and caps key is on

[Overall_1111]

My laptop screen went black even though the caps lock and power light are on

[Dragon-Fur]

@Overall_1111 

Welcome to the HP Community Forum.

Instructions here:

The laptop starts, but the screen is blank or unresponsive

Go to

HP PCs - Computer starts but the screen remains blank (Windows 11, 10)

The Dreaded Blinking light condition.

Document explains the codes and "blinks" and provides information for known solutions

Readers with Notebook computers:

HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code

If the system is still in Warranty and / or you had purchased an extended Care Pack contract,

Contact HP Support.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions  – might have been taken over by thieves. 
• Do not be a victim. 
• Stay vigilant.

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HP EliteBook 840 G6 Notebook PC 

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