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AdrKAdr
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Message 1 of 2
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The monitor of my Notebook freezes if i watch videos.

HP Recommended
HP ENVY x360 Convertible 15-ed1179ng
Microsoft Windows 10 (64-bit)

So if i watch videos the monitor just freezes 90% of the time. It is not important which video platform I watch. It just freezes and the only thing that did not freeze in the video is on small  strip on the screen. 

 

I already tested different browsers and updatet my Adobe Flash Player. Restarted to computer and looked for drivers in the device manager.

 

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AdrKAdr

 

I reviewed your post and I understand that the display freezes when you watch videos.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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