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‎10-07-2022 07:30 AM

HP Recommended
Product: HP Notebook 15-dy1031wm
Operating System: Microsoft Windows 10 (64-bit)

The display driver is updated.

 

Category:
1 person had the same question
2 REPLIES 2

‎10-07-2022 09:05 AM

HP Recommended

Hello @Jude04 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Same error pattern on external monitor ?

- Power off notebook (press and hold <power> button until notebook switches off )

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

Was this reply helpful? Yes No

‎10-13-2022 04:34 PM

HP Recommended

Hello @Jude04  Please report back

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