The touchpad freeze randomly when I use my laptop

[clauddiu]

Hi

I've bought this laptop 6 months ago and this problem starts since 2 or 3 months. 

I've tried synaptics driver version 17.0.18.8, 18.1.8.1 and 18.1.15, all version have the same problem

sometimes the cursor freeze, sometimes the cursor moving around and out of control

sometimes the touchpad detect I'm multitouch even when I'm only using one finger

what can i do? 

any suggestion to solve this problem? i'm really impressed of this laptop and this the only problem that i found 

thanks

[DavidPK]

Hi,

If you're running Windows 10, have you tried version 19.0.12.0 - if not, it's on the following link.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943803&swItemId=ob_152050_1&swEnvOid=419...

Regards,

DP-K

[clauddiu]

yes, i have this version right now and still freezing 

[DavidPK]

Hi,

Have you tried version 17.0.8.0 on the link below?

http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64969.exe

Regards,

DP-K

[clauddiu]

i'm trying with this one, hope it will work. 

thank you so much

[DavidPK]

You're welcome

[clauddiu]

all versions that i tried have freezed. after 1 or 2 hours that i work on the laptop the touchpad starts with this problem... 

[DavidPK]

Hi,

Try version 17.0.8.0 for a couple of hours and see if you still get the same issue.

If you do, post back as there are other driver possibilities to try.

Regards,

DP-K

[clauddiu]

i still have problem with touchpad. 

[DavidPK · Accepted solution]

Hi,

Try the following.

First, download and reinstall the Chipset driver on the following link.

Chipset Driver – Windows 10

When this has completed, Shutdown the notebook.

Unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and start the notebook.

When windows has reloaded, see if the following Synaptics driver is any better.

Synaptics Driver Version 16.0.1.0

Regards,

DP-K