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‎06-10-2019 06:42 PM

HP Recommended
Product: Spectre Folio Convertible
Operating System: Microsoft Windows 10 (32-bit)

The touchscreen facility has stopped working in either position. This happened whilst working - have I touched a combination of keys? Without the touchscreen the 'pad' position is completely useless. Any and all help welcomed.

1 person had the same question
3 REPLIES 3

‎06-13-2019 02:56 AM

HP Recommended

Hi @SDP27

 

Welcome to the HP Support Community. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps -  HP PCs - Troubleshooting Touch Screen Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎06-13-2019 04:45 PM

HP Recommended

The trouble shooting was very helpful and it worked. I must admit I had several aborted attempts before I finally decided to go ahead. Deleting part of the programme is not an easy step to take. In the meantime I have a new folio laptop and have to say the quality is not as good as advertised. I have only owned this for 2 months and already the corners are getting raggity and even splitting on one corner. What can I do to re-enforce the corners?

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‎06-13-2019 11:35 PM

HP Recommended

@SDP27

 

Happy to hear that your issue is resolved. Regarding the corners, please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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