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There are few keyboard marks on my laptop screen.

HP Recommended
HP Laptop 14s-dr1xxx
Microsoft Windows 10 (64-bit)

there are some keyboard marks on my screen. I tried cleaning them with colin but they are not cleaning. how to clean them and what should be done to prevent these marks for future.

HP Support Agent
HP Support Agent
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Hi@Muskan5, Welcome to the HP Support Community!



Let us initiate the keyboard test by following the below steps:


  • Turn off the laptop.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  • On the main menu, click Component Tests.


Figure : Selecting Component Tests from the main menu

Selecting Component Tests from the main menu


  • The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.


Figure : Sample list of Component Tests

Sample List of the Component tests


  • Keyboard Test - The Keyboard test provides a quick interactive functional test of the keys on the keyboard. A keyboard is required for this test. To run the test, click Keyboard, and then click Run once.

    The Keyboard Test time is 3 minutes.


If the keyboard test runs and fails then you may reach out to our HP phone support team to explore the available service options for your laptop. 




Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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