cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
367
Flag Post

Thermal throttling -HP OMEN 15-RTX 2060

HP Recommended
hp omen 15
Microsoft Windows 10 (64-bit)

Hello Community Members,

I have a HP omen Gaming notebook with spec Intel i7-8750, RTX 2060, 16 gb Ram.

i am facing issues of thermal throttling and high cpu temps while playing even small load games like Dawn of Man which has low hardware requirements.

ideally i should get more than 100 fps on ultra settings but getting only around 60 which even drops to 30s -40s sometimes when scrolling through the map. same phenomena i experience if i reduce the settings to High or even to medium. Omen Command center shows CPU temps at 97C.

in Bttlefield V, getting only 40 to 50 fps but as seen on online videos people get around 70fps with same setting and same notebook hardware.

how can i resolve this issue.?

 

3 REPLIES 3
HP Support Agent
HP Support Agent
27,931 27,916 1,854 2,490
Message 2 of 4
Flag Post
HP Recommended

@_BiG_CHIEF_,

 

I reviewed your post and I understand that you are facing issues with low FPS when playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

no the provided solution did not work for me.

i have tried undervolting the cpu  with the help of youtube videos but still getting higher temps on my cpu.

for CS GO i am getting 97C even after undervolting

0 Kudos
HP Support Agent
HP Support Agent
20,111 20,070 882 939
Message 4 of 4
Flag Post
HP Recommended

@_BiG_CHIEF_

Thank you for posting back. 

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation