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‎11-30-2020 02:14 PM

HP Recommended
Product: HP Spectre x360 - 15-df0004na
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I have recently been using 2 external monitors, one via HDMI and one via a Thunderbolt 3 Adaptor. However, the second monitor connected via thunderbolt 3 is no longer waking up, despite appearing in the display settings. The monitor appears as greyed out and the option disconnect this monitor is enabled. Upon deselecting this option, and selecting keep changes, the option reverts back to disconnect this monitor, with no changes happening. The monitors are MSI Optix G24s, and I have tried them on different laptops and devices, with them working correctly. All of the drivers are also updated.

Any support would be greatly appreciated

James

1 REPLY 1

‎12-25-2020 08:41 PM

HP Recommended

@Jheeley01, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the HP Notebook System BIOS Update (Intel Processors)
  2. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 
  3. Windows Update.  ​​​​​​​

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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