Thunderbolt to Monitor via USBC not working

[WAGSJ]

I'm not able to connect my external HP docking monitor with my Spectre laptop thru the Thunderbolt 3 ports. The monitor does connect with a corporate provisioned HP using the Thunderbolt port, so the cable and the USB-C connection on the  monitor are working.

I have updated the BIOS for the laptop as this was recommended in similar threads. 

Any ideas why this is not working?

[praveenbv]

HI@WAGSJ, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps that should fix the issue.

1Update the BIOS

2.Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

3.Windows Update.  

Fix USB-C problems windows 10  setting form Microsoft  link 

 Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[WAGSJ]

After having updating the bios, graphics, and windows, the USBC port still does not recognize the display of the monitor. When opening the Settings, the system will initially recognize the display and show that multiple monitors are connected and then will disappear. Please advise as to next steps to troubleshoot.

[praveenbv]

Hi@WAGSJ,

The unit is a consumer segment. The said combination is not tested by HP. So, the functionality is not guaranteed.

[WAGSJ]

Would you please explain how it is that a port is not guaranteed to work on a laptop?

[praveenbv]

HI@WAGSJ,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!