09-13-2016 09:54 PM
I just purchased this laptop yesterday, 9/12, and it was working perfectly fine until today. I was working on it and the touch screen stopped working so I can only use the keypad. I'm wondering if something went wrong with the laptop or if it can be easily fixed!!
09-14-2016 10:30 AM
Welcome to HP Forums, this is a great place to get support, find answers and tips!
Thank you for posting your query, I'll be more than glad to help you out!
Let us begin!
As I understand the touchscreen stopped responding on your recently purchased HP 15 notebook and here's what you could do:
First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:
To perform a hard reset on a computer with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.
If the option to enable the device is included in the menu, click Enable.
Figure : Enable HID-compliant touch screen
If the Enable option does not appear in the menu, continue to the next step.
- Reinstall the touch screen driver in Device Manager
- Install Windows updates
- Update the BIOS and graphics driver
- Configure the touch display
- Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI
- Adjust the power management settings for your touch screen
- Reset your computer
- Perform a Microsoft System Restore
- Perform an HP System Recovery
Click on the links above for details on how to perform each step.
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
Have a good day, Ahead!
I am an HP Employee