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Student
Posts: 1
Member Since: ‎09-25-2016
Message 1 of 2 (159 Views)

Touch Screen Driver

Product Name: HP 15 TouchSmart Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

A few days ago I ran a Windows 8.1 update; ever since then my Touch Screen hasn't worked.

After going to my Device Manager it shows that the Touch Screen Driver is missing; obviously the Windows update has something to do with that. I also ran the Hardware Troubleshooter and the result was Error 28 - (The drivers for this device are not installed).

I have been looking for a Touch Screen Driver to download but I'm not having any luck finding one. Can sombody please point me in the right direction? 

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Teacher
Posts: 153
Member Since: ‎09-29-2015
Message 2 of 2 (133 Views)

Re: Touch Screen Driver

Hello,

 

please ensure you create a system restore point on the notebook and backup complete data.

http://support.hp.com/us-en/document/c03327545

 

please try system restore on the unit 

 

please re-install the display drivers from HP recovery manager 

 

 

Or

 

IF not then please download and update bios and display drivers from HP WEBSITE

 

http://support.hp.com/us-en

 

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
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Regards,
Vijay
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