09-25-2016 10:49 AM
A few days ago I ran a Windows 8.1 update; ever since then my Touch Screen hasn't worked.
After going to my Device Manager it shows that the Touch Screen Driver is missing; obviously the Windows update has something to do with that. I also ran the Hardware Troubleshooter and the result was Error 28 - (The drivers for this device are not installed).
I have been looking for a Touch Screen Driver to download but I'm not having any luck finding one. Can sombody please point me in the right direction?
09-25-2016 01:42 PM
please ensure you create a system restore point on the notebook and backup complete data.
please try system restore on the unit
please re-install the display drivers from HP recovery manager
IF not then please download and update bios and display drivers from HP WEBSITE
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