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Touch Screen and keyboard don't work after Window 10 update

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HP ENVY x360 Convertible 15-cn
Microsoft Windows 10 (64-bit)

After Windows 10 update my keyboard, touchpad  and touch screen dont work.

I have update all drivers, BIOS - it don't help.

I have tried to reinstall touch screen driver then I had an error - The driver is not supported on this OS version - 10.0.18363

 

Please help how to solve this problem?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@SergAlex, Welcome to the HP Support Community!

 

 

We reviewed your post and I understand that the  Touch Screen and keyboard don't work after the Window 10 update

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. Turn off your HP laptop.
  2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
  3. Remove all recently added internal hardware.
  4. Press the Power button to switch your HP laptop on.
  5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
  6. Select Troubleshoot.
  7. Choose Reset this PC.
  8. You can either opt to keep your files or to remove everything.
  9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
  10. Choose Remove Everything when you want to remove all your personal files.
  11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
  12. You can also fully clean the drive you selected or just remove your files.
  13. Click Reset.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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