Touch Screen doesnt work and the vitual person offers 0 help

[bigbob69]

touch screen doesnt work anymore, I have had the HDD replaced, the fan also.....hardly used this thing and has never been abused and always kept cool. I have no idea why i bought three products from hp when i had been a happy dell user for a long time.

[asmita6658]

Hi @bigbob69

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps -

1)In Windows, search for and open Device Manager.

2)Expand the Human Interface Devices heading.

3)The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

4)Confirm the uninstallation.

5) Restart the computer to reinstall the touch screen driver.

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

If the issue still persists, run the touchscreen test - 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the touchscreen test.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!