03-29-2016 02:21 AM
Hi, I've recently formatted my Laptop HP Envy m7-n101dx (touch) and installed Win7 Ultimate (64 bit). I have downloaded all drivers available on HP website and installed on my laptop. There is only one unknown device left (acpi\msft010), and I'm unable to to find the correct driver. My problem is I'm unable to use the touch screen of the laptop, I've googling and found that is there must be a problem with with the Human Interface Device, but when I've checked the Device Manager no Human Interface Device is on the list. Please could anyone help me out. Thanks in advance
03-30-2016 09:25 AM
Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community!
I understand that you are having an issue with the Touch Screen, and wanted to assist you!
Did the notebook originally ship with Windows 10? How did you go about formatting the notebook, and installing Windows 7? You may be able to use the Recovery Manager to restore the drivers, however, based on how you installed Windows, the Recovery Partition may already be removed. You can also try reviewing the following document, to see if the information helps: HP Notebook PCs - Touch Screen Issues (Windows 8)
Please post back with the results. It is possible that the Touch Screen may not be supported for Windows 7 on that particular notebook.
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
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