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Posts: 1
Member Since: ‎07-03-2016
Message 1 of 2 (163 Views)

Touch Screen of my HP 27-n001la doesnt work since Update to windows 10

Product Name: 27-n001la
Operating System: Microsoft Windows 10 (64-bit)

Hi HP Support


Greetings from Latin America, we have a HP Pavillion All in one 27-n001la, mainly used by my 5 years old daughter, with all her educative games.


Since the upgrade to Windows 10, touch screen is not longer "touch", and we cannot find driver available at the website to solve this issue, which btw, is quite relevant for my daughter as she still doesnt have any control of the mouse.


Hope you can help us.


Warm Regards from Chile



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Posts: 66,905
Member Since: ‎01-29-2009
Message 2 of 2 (140 Views)

Re: Touch Screen of my HP 27-n001la doesnt work since Update to windows 10



Please try:


  1. Press the Windows and X keys,
  2. Select "Device Manager" from the list of options,
  3. Click the drop down menu for "Human interface devices",
  4. Right click HID touch screen and select Properties,
  5. Click on the "Driver" tab from within that newly opened window,
  6. Click "Roll Back Driver",
  7. Restart your device so that the computer can configure the changes in drivers.


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