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Monty007 Honor Student
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Touch Screen on Envy TS 4 stopped working

HP TouchSmart Envy 4 Sleekbook
Microsoft Windows 8.1 (64-bit)

My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: 

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

Can anyone help me fix this please?

Thank you

 

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Touch Screen on Envy TS 4 stopped working

Hi @Monty007,

 

Welcome to the HP Forum!

 

It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide:

 

First Time Here? Learn How to Post and More

 

What is your exact model of Envy 4 Sleekbook?

 

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

I understand that  your touchscreen is not responding.  It is listed in Device Manager under HID but it is grayed out with code 45,(Currently, this hardware device is not connected to the computer) .

 

Here is a link that I believe may help with this issue:

 

HP Notebook PCs - Touch Screen Issues (Windows 😎

 

Please let me know the outcome.

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

Sparkles1

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Monty007 Honor Student
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Touch Screen on Envy TS 4 stopped working

I have tried your solution and my touchscreen is still not working. Can you give me a link to download the touchscreen driver as it's now missing from my PC.

Thank you

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Touch Screen on Envy TS 4 stopped working

Hi @Monty007,

 

I would be happy to look for the drivers, but I will need to know what is your exact model of Envy 4 Sleekbook?HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

Sparkles1

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Monty007 Honor Student
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Touch Screen on Envy TS 4 stopped working

Product number: D2X67EA#ABU

Serial number: CND3030QJ4

 

Thank you

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