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Frank67166
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Solved!

Touch display causes unwanted "mouseclicks"

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HP Pavilion x360 – 14-dh1001ng
Microsoft Windows 10 (64-bit)

The touch display of my HP Pavilion x360 – 14-dh1001ng causes unwanted mouseclicks. For example: I'm typing a text in word, suddenly it feels as if someone just clicks rapidly on the screen. It's impossible to work. 2nd example: The desktop it visible, suddenly 10 instances of an app are started and shown on the screen. See video.

What have I done so far:

- Uninstalled drivers of lately installed docking station

- Re-installed and updated all relevant drivers (Touchpad, mouse, graphics)

- Updated windows

- Cleaned up registry

- Checked thouroughly for viruses

Can someone give me a hint, what to do? My next idea would be to reset to factory settings.

The guarantee is over since 3 months. Is there a repair service from HP?

Any help apprectiated.

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Frank67166, Welcome to the HP Support Community!

 

Check if the issue occurs in safe mode.

To know how to enter safe mode with networking on the computer, refer to this document. By this, we can conclude if this is a software or a hardware issue.

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

 

Let us run a test on the hardware components of the PC

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform System Test > Extensive test. Share the result in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Frank67166
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Hello

 

Thanks for your help! Appreciated!!

 

But that's what I already did. I've also made an BIOS update. At the end I resetted the system completely. But no succces. I'm pretty sure it's a hardware issue now. Disappointing for a 15 month old laptop from a vendor like HP. HP support offered me a little discount for a new laptop or a repair (for ~280€). Both options are not really sexy. Let's see. Maybe I switch to DELL.

But many thanks for your help. Stay save! Frank

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Kumar0307
HP Support Agent
HP Support Agent
18,863 18,863 1,342 1,551
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@Frank67166

 

I understand. If the product is out of warranty, there are no other options than to service/repair or to upgrade.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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