cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Bella_spb
New member
1 0 0 0
Message 1 of 1
82
Flag Post

Touch pad doesn't work properly: cursor jumps to corners

‎01-06-2021 05:05 AM

HP Recommended
Product: HP ZBook 15u G6
Operating System: Microsoft Windows 10 (64-bit)

Hi HP Community

 

The problem starts a month or two ago. When I touch the touchpad, the cursor moves to right/left top corner almost instantly and stucks there. Thus it is impossible to use the touchpad. I have tried both HP PC Hardware diagnostics Windows 1.6.4.0 and HP Virtual assistant, however the first cannot perform the test (error code "cancelled"), and second asks me to use the system settings I don't have on my PC.

Additional info:

The touchpad works perfectly in BIOS.

I am still able to enable/disable the touchpad. 

It is also all ok if I plug in the mouse.

 

I also have problems with my keyboard (caps lock is randomly on). I suppose these are different problems but would like to mention just in case.

 

Thanks

Lana

Reply
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation