cancel
Showing results for 
Search instead for 
Did you mean: 
Candy_2001
New member
3 2 0 0
Message 1 of 4
132
Flag Post

Touch problem.!

HP Recommended
Hp envy x360
Microsoft Windows 10 (64-bit)

I recently bought hp envy x360 a week ago..!

I'm having problem with the screen when I'm drawing with the stylus....only in the middle it is skipping and this is happening everytime..!suggest me a way this so bad😞ex:if i draw a straight line vertical there is a gap in the middle ..! please help me with this...!

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
20,921 20,908 1,272 1,297
Message 2 of 4
Flag Post
HP Recommended

@Candy_2001

 

Welcome to HP Support Community


I would like to help

 

Does it happen at the same location on the screen?

 

Are you facing any touch sensitivity issues at that particular part on the screen

 

Meantime I  suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Candy_2001
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

I raised a compliant that my screen is not working it's just been 2months till date of buying laptop...!

I'm asking for the replacement of the laptop as the problem araised from 2nd week of purchasal..!

The executive said it takes long time to make sure the replacement to be accepted by the company

Reply
0 Kudos
Candy_2001
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

I raised a compliant that my screen is not working it's just been 2months till date of buying laptop...!

 

I'm asking for the replacement of the laptop as the problem araised from 2nd week of purchasal..!

 

The executive said it takes long time to make sure the replacement to be accepted by the company.

What should i do...i should ask for the whole laptop replacement or part replacement.?

 

Please needed a quick answer

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation