Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 4
Member Since: ‎04-14-2016
Message 1 of 2 (142 Views)

Touch screen is not working

Product Name: HP Pavilion TouchSmart 11-e00
Operating System: Microsoft Windows 8 (64-bit)
Touch screen is not working. I upgraded. My notebook with windows 10. When problem seen then reset.by factory reset.still the problem is as it was..
Give some idea
Reply
0 Kudos
Retired
Posts: 947
Member Since: ‎12-08-2015
Message 2 of 2 (104 Views)

Re: Touch screen is not working

Hey @Krishnacisf,

Welcome to the HP Support Forums! This is a great place to find solutions and help from our community!

 

I would start by running the HP Support Assistant.

The following are some helpful links for troubleshooting the HP Support Assistant or downloading the latest version:

HP Support Assistant

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8)
 

Also run the Windows Update Tool as it may find, and update any old or missing drivers that you need.

 

Once you've done all that, follow the steps in this document: HP TouchSmart PCs - Troubleshooting Touch Screen Issues

 

Please keep me posted. 

 

You can always say thanks by hitting the Thumbs Up button below!

Cheers,

TechSurge

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation