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Message 1 of 2
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Touch screen issue

Model RTL8723DE

There are white/grey bubbles the pop up and sometimes I can swipe them away, other times I have to move the screen forward or back to a certain position and then I’m able to swipe them away. When neither of those work I have to completely shut it down and turn it back on. But they always come back no matter what.

HP Support Agent
HP Support Agent
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Message 2 of 2
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Touch screen issue

@Alicia925 Welcome to HP Community!


Please provide the correct model number.


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:


Click here for steps on finding the information we need!


Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.



Keep us posted,

Have a great day!


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