Touch screen not responding, not supporting though I used it very much earlier

[Subhainr]

Hi, i was really enjoying touch screen on my X360 laptop till yesterday. It now not responding. In about section, pen and touch support: pen or touch is not available for this device. I have tried every single possible steps and followed the steps mentioned in community and Google any other similar problems but still the problem /issue is not getting resolved I have checked in device manager HID section where HID touch driver is not showing. I have checked in hidden drivers also kindly try to understand my problem and try to give genuine solution. is it possible that Windows or HP have disabled the touchscreen facility in my laptop tho I am using it for the last 5 years

[praveen196]

@Subhainr Welcome to HP Community!

I understand that the touchscreen is not responding.

Do not worry. I will try to fix the issue.

I have a few steps that should resolve your concern: 

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!