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HP Recommended
Spectra 13

Need help to power off and can not see my screen.

 

1 REPLY 1
HP Recommended

@Wangiebbb

 

Welcome to the HP Support Community! I'd like to help!

 

I understand Touch screen is not working and you cannot power off the laptop.

 

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button but continue pressing the Windows + b keys.

 

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed.

 

If issue still persist then follow the troubleshooting for touch screen issues in Windows 10 please click on the link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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