• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC (4C056AV)
Microsoft Windows 10 (64-bit)

Hello, round symbols appear on my screen as if I were pressing the screen. It appears when using the touchpad and when using the touch screen.Therefore, it is very difficult to use the laptop with touch screen or touch pad.

1 REPLY 1
HP Recommended

Here's a video from HP Support about troubleshooting a touchscreen that responds inaccurately:


https://www.youtube.com/watch?v=ta8Fgwq8FKQ

 

And, here's a video from HP Support about troubleshooting an unresponsive Touch Screen in Win11:


https://www.youtube.com/watch?v=WqdxBbfAdQY



I am a volunteer and I do not work for, nor represent, HP
Learn how to troubleshoot a touch screen that does not respond to touch or responds intermittently. Chapters: 00:00 Introduction 00:24 Confirm that the computer has a touch screen 00:54 Run Windows Update 01:13 Configure the touch display 01:57 Perform a touch screen diagnostic test 03:01 Adjust ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.