• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-04-2024 09:58 AM

HP Recommended
Product: HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC (4C056AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello, round symbols appear on my screen as if I were pressing the screen. It appears when using the touchpad and when using the touch screen.Therefore, it is very difficult to use the laptop with touch screen or touch pad.

Category:
1 REPLY 1

‎03-04-2024 10:03 AM

HP Recommended

Here's a video from HP Support about troubleshooting a touchscreen that responds inaccurately:


https://www.youtube.com/watch?v=ta8Fgwq8FKQ

 

And, here's a video from HP Support about troubleshooting an unresponsive Touch Screen in Win11:


https://www.youtube.com/watch?v=WqdxBbfAdQY



I am a volunteer and I do not work for, nor represent, HP
Troubleshooting an Unresponsive Touch Screen in Windows 11 | HP Computer Service | HP Support
Troubleshooting an Unresponsive Touch Screen in Windows 11 | HP Computer Service | HP Support
youtube.com/watch?v=WqdxBbfAdQY
Learn how to troubleshoot a touch screen that does not respond to touch or responds intermittently. Chapters: 00:00 Introduction 00:24 Confirm that the computer has a touch screen 00:54 Run Windows Update 01:13 Configure the touch display 01:57 Perform a touch screen diagnostic test 03:01 Adjust ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.