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Speedy-Bass
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Touch sensitive screen not present

Pavilion 11 x360pc
Microsoft Windows 10 (64-bit)

Hi all,

The touch screen on this notebook has vanished as per several other threads on this forum.  This one seems to have gone missing after some Microsoft updates in September 2019 and I've been unable to retrieve it despite following the advice given (driver updates, HID disabled etc.).

I've  just completely reinstalled Windows 10 but still no touchscreen.

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HP Support Agent
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Touch sensitive screen not present

@Speedy-Bass Here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
  • And does the mouse work fine? it doesn't go around randomly clicking things, does it?
    perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Speedy-Bass
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Touch sensitive screen not present

Hi Riddle_Decipher,

Thanks very much for your advice but I discovered it was one of the drivers that had been overwritten and had stopped the touch screen from being recognised.

I went to the HP support site and found the drivers for the laptop by entering the serial number and the required driver was: Intel Serial IO Driver without connected standby, v1.10, SP69829 from June 2014.  Once this was installed and the drivers rolled back, the touch screen reappeared.

Regards,

Speedy Bass

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HP Support Agent
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Touch sensitive screen not present

Hi @Speedy-Bass

 

That's great! Happy to hear that you have resolved the issue. . If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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