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PrintsCharming Student
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Touchpad Problem

Notebook 11-f107tu
Microsoft Windows 10 (64-bit)

HI! My HP Notebook Touch has been disabled when windows boot, i check on the component test using F2 before booting and it works very well. I have done a lot of troubleshooting but still didn't work so please help me. Thanks in advance!

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Touchpad Problem

Hi @PrintsCharming,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the touch pad quits working on your HP notebook,

Don't worry I have a few suggestions to help you out 🙂

 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touch pad replacement.

 

I recommend you to uninstall any generic synaptic drivers showing up for the touch pad (if available) under hidden devices from the device manager:

 

* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

* At a command prompt, type the following command , and then press ENTER:

 

set devmgr_show_nonpresent_devices=1

 

* Type the following command a command prompt, and then press ENTER:

 

start devmgmt.msc

 

* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

* When you finish troubleshooting, close Device Manager.

* Type exit at the command prompt.

 

Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

 

And then download a new version of the synaptic drivers using this link: Click here

 

I also need a few details to provide further assistance (if need be):

When was the time it worked (date)?

Did you install the updates from the official hp website?

Did this happen after the recent update?

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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