01-10-2017 01:04 AM
HI! My HP Notebook Touch has been disabled when windows boot, i check on the component test using F2 before booting and it works very well. I have done a lot of troubleshooting but still didn't work so please help me. Thanks in advance!
01-10-2017 05:30 PM - edited 01-10-2017 05:31 PM
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As I understand the touch pad quits working on your HP notebook,
Don't worry I have a few suggestions to help you out 🙂
First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,
If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touch pad replacement.
I recommend you to uninstall any generic synaptic drivers showing up for the touch pad (if available) under hidden devices from the device manager:
* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
* At a command prompt, type the following command , and then press ENTER:
* Type the following command a command prompt, and then press ENTER:
* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
* When you finish troubleshooting, close Device Manager.
* Type exit at the command prompt.
Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.
And then download a new version of the synaptic drivers using this link: Click here
I also need a few details to provide further assistance (if need be):
When was the time it worked (date)?
Did you install the updates from the official hp website?
Did this happen after the recent update?
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
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And I Hope you have a good day, Ahead.
I am an HP Employee