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HP Recommended

Touchpad and Keyboard

HP Spectre x360
Microsoft Windows 10 (64-bit)

Ever since buying my HP Spectre x360 (Windows 10), I have encountered a problem where I can't use my trackpad (with synaptics driver) while holding down a key. This is annoying because I can't play games that use keys such as holding down "w" to run. I have researched this issue for a long time and found no solutions. Plus, HP tech support has found no solution. And please don't tell me to just turn off palm check, because you can't do that in Windows 10. Please, help me find an answer!

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HP Recommended

Touchpad and Keyboard

Hi,

 

Normally, you just need to turn off SmartSense or PalmCheck the Synaptics control panel - however from what I've seen, this no longer seems to work for Windows 10 versions of this driver.

 

You may be able to get around this as follows.

 

First, download the Synaptics driver on the link below and save it to your Downloads folder.

 

Synaptics Driver Version 17.0.18.8

 

Turn off your wireless card ( should be f12 ).

 

Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall.

 

When complete, restart the notebook.

 

When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again.

 

Open the Synaptics settings panel, disable SmartSense or PalmCheck and then check if the touchpad will now work with a keyboard key held down. 

 

If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver.

 

https://support.microsoft.com/en-gb/kb/3073930

 

Regards,

 

DP-K

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