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HP Recommended
HP Notebook - 15-da0511sa
Microsoft Windows 10 (64-bit)

For perhaps 2 years I have been having problems with my touchpad varying from frozen hesitant pointer to complete disappearance of tochpad sensor and tochpad listing in settings page. Problem is driving me to distraction. Purchased a WiFi mouse which allows me get going again . However at long last I got in touch with MS online free help and after an hour and a half they had managed to find missing driver and reloaded synaptic touchpad. Everything worked and I was so grateful until turning on my pc today to find my mouse won't work and touchpad has disappeared from settings again. !!! Microsoft said something about it being an outdated bios from hp together with a 2018 synaptic driver. This is my last call for help before running a truck over my 3 year old hp laptop and buying Apple for the future!

 

2 REPLIES 2
HP Recommended

Touchpad repeatedly fails to work and touchpad icon also disappears from settings (mouse) listing. MS web help managed to reinstate synaptic driver yesterday but today  same problem has arisen again with both WiFi mouse and touchpad inactive. Use of building hp diagnostics check can be used to somehow reactivate external mouse activity but not the touchpad. Hp diagnostics does give me an error code 

GSMAX0-9GHB66-XD7W2K-G1WN03

Out of warranty and out of patience with hp and windows. Ms say it is an hp problem of outdated bios 2021 and or synaptic driver 2018???  

HP Recommended

Hi @mjohnc1,

 

Welcome to the HP Support Community

 

I understand you are facing a touchpad issue with your  HP Notebook - 15-Da0511sa. Not to worry I will help you to get a resolution to resolve the issue.

 

Please go ahead and follow the below steps to resolve the touchpad issues:

 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement.


I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

  • Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
  • At a command prompt, type the following command , and then press ENTER:

set devmgr_show_nonpresent_devices=1

  • Type the following command a command prompt, and then press ENTER:

start devmgmt.msc

  • Troubleshoot the devices and drivers in Device Manager.
     NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.
  • When you finish troubleshooting, close Device Manager.
  • Type exit at the command prompt.
     
    Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

And then download a new version of the synaptic drivers using this link: Click here 

 

Update Windows : 

  • Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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