Touchpad gestures stop working after sleep

[M2C4]

My touchpad gestures (scrolling, specifically) stop working occasionally after the computer resumes from sleep or when I switch users (although this doesn't happen every time). Windows is up-to-date and I am not in need of any driver updates according to the HP support utility. The touchpad gestures start working again when I restart the computer.

[Echo_Lake]

@M2C4
Thank you for posting on the HP Support Community.

• Have you made any hardware/software changes?
• What is the operating system?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[M2C4]

I have not made any hardware/software changes, and am running Windows 10 Home (1809).

Normally restarting the computer gets the touchpad to work again, so I don't think the hard reset is necessary.

[Echo_Lake]

@M2C4

• Have you tried bios to default setting? if no, please perform bios default restore from the above post. 

Performing hard reset will erase static energy from the computer which will fix all major system related issues.

I have a few troubleshooting steps we could try to fix the issue: 

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.
   And also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[M2C4]

Windows is up to date, my Bios is updated to the most recent version (and there are no other updates pending in the HP support assistant), and I have attempted hard resetting the computer.

[Echo_Lake]

@M2C4
Let's try system factory reset which will reinstall original software drivers, if its a software related issue system factory reset will resolve the touchpad related issue.

Click here to perform a system factory reset. If its a hardware related, then the system needs to be serviced. 

 Keep me posted for further assistance.

[M2C4]

This issue has been occuring since I purchased the computer, and factory reset will only restore it to the original condition.  I don't think a factory reset will help and would prefer not to attempt it without additionale rationale on why this will fix the problem. Is there a specific driver you think will fix the issue? If so, I can install what you think is the correct driver to attempt to fix it.

Separately, the issue has continued to occur after the earlier repair steps were attempted.

[Echo_Lake]

@M2C4
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

HP does not recommend to use Third party drivers or software as they are not tested by HP and may not be accurate. 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.