Touchpad not working even after reinstall of driver and update of Windows

[austinmathews80]

Opened laptop.  Touch pad not working.  Reinstalled Synaptic touch pad driver, restarted laptop.  Still not working.  When I reinstalled it said it was already in the system, so the installation was an overwrite.  Windows 10 had some updates.  Installed those, Restarted laptop.  Still no touch pad.  In settings, touch pad is no longer a device option.  

I have Windows 10, 1903, but I cannot find if it is 32 or 36 bit.

Help!  All of my amateur knowledge of how to fix it are exhausted.

[KrazyToad]

@austinmathews80

I have gone through your Post and I understand your concerns

I suggest you run a Touchpad Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad

If all the Tests pass, download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[austinmathews80]

So bizarre.  Hadn't even seen the cursor for days.  When I clicked on the touchpad test, the cursor was there.  Passed the point test, but failed the click/drag test.  after I closed the diagnostics, and let the laptop completely start up, there was no problem!  Thanks for your help.  

[KrazyToad]

@austinmathews80

Thanks for the update.

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊